Our clinics generally close registration 15 minutes before closing time. This is also indicated on our website and on our clinic signage, to avoid any misunderstanding. This is so that our team can attend to the remaining patients in the queue in time for clinic closing procedures. During busy times, the clinics may close registration slightly earlier than this, though this is kept to a minimum in order to prevent any inconvenience to our patients.
We understand your frustration, both in not being able to receive medical care and in the manner this might have been communicated. Our staff are also trained to screen for any medical emergencies and to direct any patients to appropriate care facilities.